Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Zenant platform and services (the "Service") operated by Zenant ("Zenant," "we," "us"). By creating an account or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. The Service

Zenant provides software that helps landlords and property managers manage rentals, including rental applications and review, leases and e-signature, rent collection, maintenance, and messaging, and provides a portal for applicants and tenants. Zenant is a software provider; it is not a party to any lease, not a landlord, broker, or property manager, does not perform credit reports, criminal background checks, or consumer reports, does not make rental eligibility decisions, and does not provide legal, financial, or tax advice.

2. Accounts & eligibility

You must be at least 18 and provide accurate information. You are responsible for safeguarding your account credentials and for all activity under your account. Notify us promptly of any unauthorized use.

3. Payments, fees & subscriptions

• Subscriptions. Landlord subscriptions are billed through Stripe at the then-current pricing (a monthly base fee plus a per-active-unit fee), following any free-trial period. Fees are non-refundable except as required by law. You may cancel via the billing portal; access continues through the paid period.
• Rent & processing. Rent payments are processed via Stripe and routed to the landlord's connected account. Disclosed processing/convenience fees may apply to rent transactions. Zenant is not responsible for the underlying rental obligation between landlord and tenant.
• Application fee. Submitting a rental application requires a one-time, non-refundable $50 application fee, disclosed before payment and processed via Stripe. A portion of the fee ($10) is retained by Zenant as a platform fee and the remainder ($40) is paid to the landlord (routed to the landlord's connected account, or held and transferred once the landlord completes payout onboarding). Paying the fee does not guarantee approval of your application or any rental outcome.
• Autopay authorization. If you affirmatively enable autopay, you authorize Zenant and Stripe to charge the payment method you select for scheduled monthly rent one day before its due date, together with the fee shown when you authorize autopay. Autopay does not automatically collect arrears, deposits, or late fees. You may disable autopay before a charge is initiated.

4. Acceptable use

You agree not to misuse the Service, including: violating law or third-party rights; uploading unlawful or infringing content; attempting to gain unauthorized access; interfering with the Service's security or operation; or using the Service to discriminate unlawfully in housing decisions. You are responsible for complying with all applicable landlord-tenant, fair-housing, consumer-reporting, and privacy laws.

5. Third-party services

The Service integrates third-party providers (e.g., Stripe, Plaid, Clerk, SignWell). Your use of those features may be subject to the providers' terms and privacy policies. We are not responsible for third-party services.

6. SMS notifications

If you opt in to receive SMS notifications, Zenant and/or your landlord may send text messages related to your account, lease, rent, payments, maintenance requests, landlord messages, and property notices. SMS notifications are optional, and consent to receive SMS is not required as a condition of using Zenant or renting a unit. Message frequency varies. Message and data rates may apply. Reply STOP to opt out and HELP for help. SMS delivery is not guaranteed and may depend on your carrier or device. You are responsible for keeping your mobile number accurate and up to date.

7. Your content & data

You retain ownership of content you submit. You grant Zenant a limited license to host and process it to provide the Service. Our handling of personal information is described in the Privacy Policy.

8. Disclaimers & limitation of liability

The Service is provided "as is" and "as available," without warranties of any kind to the maximum extent permitted by law. To the maximum extent permitted by law, Zenant will not be liable for indirect, incidental, special, consequential, or punitive damages, and our total liability for any claim relating to the Service is limited to the amounts you paid to Zenant in the 12 months preceding the claim.

9. Termination

You may stop using the Service at any time. We may suspend or terminate access for violation of these Terms or to protect the Service or its users. Provisions that by their nature should survive termination will survive.

10. Changes & contact

We may update these Terms; material changes will be posted with a new effective date and, where required, communicated to you. Questions: support@zenantapp.com.