- Does Zenant run credit or background checks?
- No. Zenant does not run credit reports, criminal background checks or eviction searches, does not collect Social Security numbers, and does not score applicants. You review the application, the photo ID, the documents and, if enabled, bank-verified income, and you make the decision.
- What does the applicant have to provide?
- A verified email address, contact details, self-reported income, previous landlord, employer, current address, a government-issued photo ID image, and at least one supporting document such as a pay stub or a credit-score document. They pay the application fee before submitting.
- How does the applicant get the link?
- You copy it from the Applications page for a vacant unit that has an advertised rent and send it directly to one applicant. Each link accepts one application and is consumed when the applicant starts, even if they never submit. Issue a fresh link for the next applicant rather than sharing one link in a public listing.
- Can two people apply together?
- Each application is for one applicant. A second adult applies with their own link, and you review the two applications side by side in the inbox.
- How does income verification work?
- On paid plans an applicant can link their bank through Plaid. With their consent Zenant reads income data, not statements or credentials, and marks the application as income verified with an estimated monthly figure. It is optional for the applicant. A photo ID and a pay stub or credit-score document are still required.
- What happens after I approve someone?
- Move the application to prospects. On the Prospects page you assign the unit, set the lease dates and rent, upload your lease and send it for e-signature. When the lease activates, rent charges are generated and the tenant is invited to the portal.
- Are applications on the free plan?
- Yes. The application link, the guided form, the photo ID requirement and the inbox are on every plan. Bank-linked income verification is part of the paid plans. See the plans.
- I manage 80 or more units. Does this still work?
- Yes. It is the same inbox, and billing and onboarding are set up with you directly, usually starting with one property. Explore Zenant for larger portfolios.